For us, anything less than a 100% satisfied customer is a miss . Our impeccable quality control standards are a major contributor to our reputation as an industry leader in custom case design and production. Our goal is to deliver our clients defect-free orders on time and with uniformity. In fact, if we find one defect in an order at one of our factories, we will hand check the entire production run. We implement a military standard 105-e inspection protocol on all outbound production runs. Consequently our defect rate is among the lowest in the industry, and thats something we truly take pride in as a business.
Our average customer retention rate is more than eight years long. Our dedication to quality is one of the reasons why we enjoy such lengthy client relationships . That’s our promise, our mission statement, and our oath to each and every one of our customers.